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Guest Service Team 7.0

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The Service Associate Solution is for entry-level hospitality positions that are primarily task focused but may include a customer service component.  Before you invest the time and money to train a new employee, test your applicants for skills like:

• Conscientiousness
• Following Instructions
• Service Professionalism
• Customer Focused

This test provides the answers you need to make informed hiring and promotion decisions.

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The Service Associate solution is for entry-level positions that are primarily task focused but may include a customer service component. The solution covers a wide variety of support positions in the hospitality industry, and sample tasks may include: cleaning hotel rooms, serving food at buffet lines, parking cars, and/or delivering food to hotel rooms. Potential job titles that use this solution are: Housekeeper, Buffet Server, Room Service Attendant, and Valet.

One Sitting

Job Levels: Entry Level
Job Family/Title: Hospitality Suite
Localizations Available: US English, Spanish
Max Number of Questions: 220 items (188 items on average)
Approximate Completion Time: 38 minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Multiple choice, Forced choice – adaptive

Service Associate Solution Knowledge, Skills, Abilities and Competencies Measured

Conscientiousness: This component measures the tendency to exhibit personal responsibility, follow rules and guidelines, and complete work thoroughly and precisely. This trait is characterized by trustworthiness, fulfilling commitments, dedication to the completion of all work tasks completely and accurately, and organization.

Drive for Success: This component measures the tendency to set and accomplish challenging goals, to believe in one’s own ability to get the job done, and to assert one’s influence to drive others towards a common goal. This trait is characterized by working hard, demonstrating optimism in the face of adversity, and negotiating effectively with others to accomplish goals.

Following Instructions: This is a measure of the ability to follow detailed instructions and select the appropriate course of action. This component is characterized by the ability to understand a set of rules and choose the correct response based on these rules.

Service Professionalism: This is a measure of the tendency to have potential for success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Customer Focus: This is a measure of the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences; being patient; tolerating rude customers calmly; and searching for information or products for customers.