The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
Customer Complaint Situation
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Existing Employees
Dealing With Conflict – Leader’s Guide
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.
Dealing With Conflict – Participant Coursebook
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.
Dealing With Conflict – Trainer’s Kit
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.
Dealing with Conflict – Video & Leaders Guide
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.
Dealing With Conflict – 360
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems. Collects feedback from 6 others on how they perceive your conflict management style.
Dealing With Conflict Instrument
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.
DecideX Strategic Decision Making Instrument
Use the DecideX Strategic Decision Making Instrument – build more effective teams and identify team member inputs, processes, and acts on information in the work setting.
Desert Survival Situation
The Desert Survival Situation helps teams to test their communications, interpersonal relations, and group problem-solving skills in a safe environment.
Desert Survival Situation II
The Desert Survival Situation II helps teams to test their communications, interpersonal relations, and group problem-solving skills in a safe environment.