Dealing With Conflict – Leader’s Guide

Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.

SKU: 377 Category:


Solve interpersonal and team friction problems using the Dealing With Conflict – Leader’s Guide to identify five conflict-handling styles and help your employees overcome workplace conflicts.   Before you invest the time and money to train a new employee, test your applicants for skills like:

  • Conflict Resolution
  • 360-degree Measure
  • Conflict Handling Style

This test provides the answers you need to make informed hiring and promotion decisions.

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This flexible Dealing With Conflict – Leader’s Guide enables a trainer to lead a workshop on conflict resolution styles by facilitating and interpreting the Dealing with Conflict instrument. Training can range from 2 hours to a full day according to your needs. There are individual modules on exploring conflict, understanding your style, which style to use, improving your conflict management, and advanced techniques for competition and collaboration.

The Instructors Guide includes power point slides for each of 5 training modules and there is a companion participant booklet also available.

Five separate modules include:

Module 1: Exploring Conflict…sets the stage for completing the questionnaire and improving skills by introducing the sources and costs of conflict.

Module 2: Understanding Your Style…guides participants through completing and scoring the assessment and thinking about their scores.

Module 3: Which Style You Should Use?…discusses how to diagnose a conflict and use the optimal conflict management style.

Module 4: How Raise Your Conflict IQ…provides a framework for developing the components of conflict intelligence including factors like emotion, knowledge, extroversion and creativity.

Module 5: Advanced Techniques for Competition and Collaboration…contains a series of advanced skill building activities covering topics like building trust, collaboration in negotiating, listening strategies, anger management and creativity.

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