Dealing With Conflict – Participant Coursebook

Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.

SKU: 378 Category:


Solve interpersonal and team friction problems using the Dealing With Conflict – Participant Coursebook to identify five conflict-handling styles and help your employees overcome workplace conflicts.   Before you invest the time and money to train a new employee, test your applicants for skills like:

  • Conflict Resolution
  • 360-degree Measure
  • Conflict Handling Style

This test provides the answers you need to make informed hiring and promotion decisions.

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The DWC Coursebook is the companion participant booklet to the Dealing with Conflict Leaders Guide. This 53 page booklet guides participants along in the process of completing the Dealing with Conflict instrument and includes a series of activities designed to teach and reinforce conflict management skills. It includes all the exercise worksheets needed for participants to seamlessly follow the workshop outline used in the Leaders Guide.

The DCI coursebook can be used in a self study format, however many of the activities are improved by group discussion.

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