The Administrative Assistant solution is for entry-level clerical positions that interact with external or internal customers. Sample tasks for these jobs include, but are not limited to: answering telephones, managing files and records, sorting mail, greeting customers, and collaborating with co-workers on projects. Potential job titles that use this solution are: Administrative Assistant, Administrative Specialist, Receptionist, and Secretary.
Job Level: Entry Level
Assessment & Report Localizations: English,
Number of Sittings: One
Designed for Remote Testing: Yes
Question Format: Simulation, Multiple Choice
Product Category: Banking
Typing Skills: This is a measure of speed and accuracy in typing text presented on the computer screen. The overall score is based on the total number of keystrokes, time taken, and number of errors made when typing six passages. The following method is used to determine the Net Words Per Minute score: Net Words Per Minute = ((Gross Words Per Minute * Time Taken) – Total Errors) / Time Taken.
Achievement Orientation: This measures the potential for success in entry-level jobs. This scale measures self-esteem and developmental indicators of success in entry-level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.
Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.
Professional Potential: This is a measure of the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.
Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.