Business Communications

Tests basic grammar, appropriate business tone, accuracy, willingness to apologize.

Description

The Business Communications test assesses the ability to use basic grammar appropriately, use appropriate business tone, respond with complete and accurate information, and apologize when appropriate.

Category: Clerical
# of Questions: 30
Max Time Allowed: 35 Minutes
Test Length: Approximate Completion Time: 35 Minutes

Test Topics – Questions Per Topic

Appropriate and Inappropriate Apologies – 1
Basic Grammar – 11
Business Tone – 7
Responding with Incomplete Information – 6
Responding with Incorrect Information – 4

Question Topic – Question Description – Skill Level
Basic Grammar – Pronouns – Basic
Basic Grammar – Run-On Sentences – Intermediate
Basic Grammar – Parentheses – Intermediate
Basic Grammar – Dependent Clauses – Basic
Basic Grammar – Misused Words – Intermediate
Basic Grammar – Appositives – Intermediate
Basic Grammar – Punctuation – Intermediate
Basic Grammar – Pronouns – Basic
Basic Grammar – Sentence Structure – Basic
Basic Grammar – Run-On Sentences – Basic
Basic Grammar – Run-On Sentences – Basic
Business Tone – Deny an insurance claim. – Intermediate
Business Tone – Acknowledge order not received. – Basic
Business Tone – Inform customer of change. – Advanced
Business Tone – Announce new office address. – Intermediate
Business Tone – Deny an insurance claim. – Advanced
Business Tone – Respond to help desk question. – Intermediate
Business Tone – Notify customer of late payment. – Intermediate
Appropriate and Inappropriate Apologies – Apologize when necessary for billing error. – Basic
Responding with Incomplete Information – Request information. – Basic
Responding with Incomplete Information – Respond to a customer inquiry. – Basic
Responding with Incomplete Information – Deny an insurance application. – Basic
Responding with Incomplete Information – Respond to customer inquiry. – Basic
Responding with Incomplete Information – Respond to customer inquiry. – Basic
Responding with Incomplete Information – Respond to customer inquiry. – Basic
Responding with Incorrect Information – Respond to insurance coverage question. – Basic
Responding with Incorrect Information – Respond to insurance denial complaint. – Basic
Responding with Incorrect Information – Respond to help desk question. – Basic
Responding with Incorrect Information – Respond to employee benefits question. – Basic

Additional information

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