Change Management (U.S.)

Measures the candidate’s knowledge of conducting large-scale change in organizations.


The Change Management (U.S.) certification measures the candidate’s knowledge of conducting large-scale change in organizations. Designed for experienced managers and human resources professionals, this test covers the following topics: Analytical Skills, Change Management Skills, Change Planning Skills, Change Promotion Skills, Innovation Skills, and Interpersonal Skills

Job Family/Title: HR Professionals/Managers
Time Allowed (minutes): 3 Minutes Per Question
Maximum Number of Questions: 30
Approximate Completion Time: 27 Minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Computer Adaptive Testing (CAT) technology dynamically adjusts the test to the level of the test taker resulting in shorter test times, increased accuracy and enhanced security.
Category: Essential Skills (Business Skills)

Test Topics

Analytical Skills

• Cost-Benefit Analyses
• Critical Thinking
• Decision Making
• Identifying Downstream Consequences
• Problem Recognition
• Problem Solving
• Process Evaluation Methodology
• Sources of Error
• Statistical Analysis

Change Management Skills
• Coaching
• Delegation
• Measuring Change
• Monitoring Progress Against Predefined Measures
• Overcoming Resistance
• Performance Appraisals
• Resource Allocation and Management
• Rewarding Change
• Systematic Change Process
• Training
• Transactional versus Transformational Leadership

Change Planning Skills
• Anticipating Problems
• Goal Setting
• Identification of Resistance
• Incremental versus Radical Change
• Milestones Development
• Negotiating Changes
• Policy Design
• Procedures Design
• Project Planning Techniques
• Resource Requirement Identification

Change Promotion Skills
• Change Motivation
• Change Promotion Messages
• Communication Methods
• Making Management Support Visible
• Management Cooperation
• Using Change Leaders
• Visioning the Change

Innovation Skills
• Assess Culture
• Climate for Change
• Employee Skills Assessment
• Information Gathering
• Job Analysis
• Organizational Improvement Groups
• Pilot Testing Methodology
• Survey Techniques
• Training Needs Analysis

Interpersonal Skills
• Conducting Feedback Sessions
• Developing Trust
• Group Dynamics
• Group Problem Solving
• Managing Emotional Responses to Change
• Role Change Reaction
• Role Clarification
• Stress Reduction Techniques
• Team Building

Additional information

Appropriate For


Administration Time


Scoring Options



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