Restaurant Supervisor Solution

For management level positions in the hospitality industry.

Description

The Restaurant Supervisor solution is designed for management level positions in the hospitality industry. Sample tasks include serving as a staff resource, setting schedules, and monitoring daily operations. The solution is focused on solving problems, making good decisions, and maintaining focus on the customer. Potential job titles that use this solution are: Restaurant Supervisor and Restaurant Staff Supervisor.

Job Levels: Supervisor
Localizations Available: US English
Average Testing Time: 53 minutes
Number of Questions: 216 items (172 items on average)
Number of Sittings: One or Two
Designed for Unproctored Environment: Yes
Question Format: Multiple choice, Multiple choice – adaptive, Forced choice – adaptive

Two Sitting Version:

Average Testing Time (minutes): Screening: 38 minutes Selection: 47 minutes
Maximum Number of Questions: Screening: 113 items (101 items on average) Selection: 178 items (131 items on average)
Designed for Unproctored Environment: Screening: Yes Selection: No
Question Format: Multiple choice, Multiple choice – adaptive, Forced choice – adaptive

Knowledge, Skills, Abilities and Competencies Measured

Quantitative Ability: This assessment measures the ability to comprehend numerical information in a variety of formats. It provides an indication of how an individual will perform when working with numbers, money, tables, bar charts, pie charts, records, analysis reports, and other data found in the workplace. Quantitative skills are commonly required for a variety of jobs at many different levels. Because this test utilizes computer adaptive technology, it is suitable for unproctored use.

Management Potential: This is a measure of the potential for managerial success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Leadership Professionalism: This is a measure of the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Achievement: This component measures the tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive.

Reliability: This component measures the tendency of a person’s responsibility for his/her own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.

Thoroughness: This component measures the tendency to be thorough and precise in approaching work and personal activities. This trait is characterized by: being accurate; finding and correcting errors; and maintaining order in work and personal affairs.

Independence: This component measures the tendency of a person’s willingness to take action and to make decisions independently. This trait is revealed in: working effectively without immediate supervision; not being overly dependent on help from others; and being resourceful in the face of challenges.

Influence: This component measures the tendency of a person’s effectiveness in directing and influencing others. This trait is characterized by: persuading and negotiating effectively with others; influencing others’ decision-making; and coordinating others’ efforts to accomplish work.

 
Two Sitting Version

Screening (Unproctored)

Quantitative Ability: This assessment measures the ability to comprehend numerical information in a variety of formats. It provides an indication of how an individual will perform when working with numbers, money, tables, bar charts, pie charts, records, analysis reports, and other data found in the workplace. Quantitative skills are commonly required for a variety of jobs at many different levels. Because this test utilizes computer adaptive technology, it is suitable for unproctored use.

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Leadership Professionalism: This is a measure of the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Management Potential: This is a measure of the potential for managerial success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Selection (Proctored)

Management Judgment: This is a tendency to make good judgments about how to effectively respond to work situations. This is determined by scores derived from the candidate’s responses to questions regarding situations one would likely encounter as a manager.

Quantitative Ability: This component is a second measurement of quantitative ability. We utilize computer adaptive technology to administer a short, single assessment in a proctored setting that can confirm a candidate’s score when the initial test administration was given in an unproctored environment.

Emotional Resilience: This is a measure of optimism, empathy, and emotional control. It shows a tendency to believe good things are possible, be even-tempered, and understand what others are experiencing. This trait is characterized by: a desire to listen, understand, and accept others’ problems or opinions; an ability to communicate to others the understanding of their experiences; an ability to be respectful and nonjudgmental; a capacity to identify with others on an emotional level; the ability to stay calm and collected when confronted with adversity, frustration, or difficult situations; the ability to avoid being defensive; the absence of extreme mood swings; generally high spirits; and an attitude of enthusiasm, joy, and excitement.

Achievement: This component measures the tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive.

Reliability: This component measures the tendency of a person’s responsibility for his/her own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.

Thoroughness: This component measures the tendency to be thorough and precise in approaching work and personal activities. This trait is characterized by: being accurate; finding and correcting errors; and maintaining order in work and personal affairs.

Independence: This component measures the tendency of a person’s willingness to take action and to make decisions independently. This trait is revealed in: working effectively without immediate supervision; not being overly dependent on help from others; and being resourceful in the face of challenges.

Influence: This component measures the tendency of a person’s effectiveness in directing and influencing others. This trait is characterized by: persuading and negotiating effectively with others; influencing others’ decision-making; and coordinating others’ efforts to accomplish work.

Additional information

Appropriate For

Depth

Administration Time

Format

Scoring Options

Language

MORE INFO & BUY TEST

Interested in purchasing one or more copies of this test? We can help to ensure it's the right test to meet your specific needs. We look forward to hearing from you; please complete the inquiry below.