The Telemarketing Agent Test – Revised will assess whether an individual will become defensive in response to constructive criticism.  Before you invest the time and money to train a new employee, test your applicants for skills like:

• Assertiveness
• Conflict Resolution Skills
• Patience
• Performance under pressure
• Thick-skinned
• Perseverance
• Time Management

This test provides the answers you need to make informed decisions.

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Purpose: The TMAT-R assesses whether an individual has the personality, aptitude and skills to succeed in the telemarketing branch of sales.

APPLICATION:

• Pre-employment
• Sales Training
• Professional Development

 

25 Telemarketing Agent Test SCALES:

• Listening Skills
• Friendliness/Pleasantness
• Social Insight
• Helpfulness
• Social Skills
• Communication Skills
• Assertiveness
• Conflict Resolution Skills
• Patience
• Performance under pressure
• Thick-skinned
• Perseverance
• Time Management
• Organization Skills
• Meticulousness
• Independence
• Verbal/Reading Comprehension Skills
• Quick Thinking
• Problem-solving
• Computer Savvy
• Trainability
• Persuasiveness/Negotiation
• Presentation Skills
• Countering Objections
• Closing a Sale

No. of questions: 177
Question type: Self-assessment, situational, verbal exercises
Estimated completion time: 60 minutes
Shorter versions of assessment: N/A
Recommended age level: 18+
Qualification Level: Class A
Compliance: APA standards; EEOC standards (Gender, Age, Disability)
Validation Information:
Sample Size: 315
Cronbach’s Alpha: 0.96

Features

• Benchmarks: Available (general population and 26 industries)
• Interview Questions: Available
• Group Comparisons: Available

Report Includes:

• Summary
• Introduction
• Graphs
• Detailed narrative interpretation
• List of major and minor teamwork concerns
• Advice
• Impression management

Factors & Scales:

Overall Score plus 6 factors divided into 25 scales:

• People Skills: Overall ability to deal effectively and appropriately with others.
• Mental/Emotional Toughness: Ability to cope with the challenges encountered in this field.
• Efficiency: Involves traits/skills that help a person complete work tasks competently.
• Cognitive Skills: Assesses intelligence-related skills that can be an asset in telemarketing.
• Resourcefulness: Refers to traits/skills that can make easing into a telemarketing position smoother.