Telemarketing Agent Test

The Telemarketing Agent Test – Revised will assess whether an individual will become defensive in response to constructive criticism.

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Description

The Telemarketing Agent Test – Revised will assess whether an individual will become defensive in response to constructive criticism.  Before you invest the time and money to train a new employee, test your applicants for skills like:

  • Assertiveness
  • Conflict Resolution Skills
  • Patience
  • Performance under pressure
  • Thick-skinned
  • Perseverance
  • Time Management

This test provides the answers you need to make informed decisions.

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Purpose: The TMAT-R assesses whether an individual has the personality, aptitude and skills to succeed in the telemarketing branch of sales.

APPLICATION:

  • Pre-employment
  • Sales Training
  • Professional Development

 

25 Telemarketing Agent Test SCALES:

  • Listening Skills
  • Friendliness/Pleasantness
  • Social Insight
  • Helpfulness
  • Social Skills
  • Communication Skills
  • Assertiveness
  • Conflict Resolution Skills
  • Patience
  • Performance under pressure
  • Thick-skinned
  • Perseverance
  • Time Management
  • Organization Skills
  • Meticulousness
  • Independence
  • Verbal/Reading Comprehension Skills
  • Quick Thinking
  • Problem-solving
  • Computer Savvy
  • Trainability
  • Persuasiveness/Negotiation
  • Presentation Skills
  • Countering Objections
  • Closing a Sale

No. of questions: 177
Question type: Self-assessment, situational, verbal exercises
Estimated completion time: 60 minutes
Shorter versions of assessment: N/A
Recommended age level: 18+
Qualification Level: Class A
Compliance: APA standards; EEOC standards (Gender, Age, Disability)
Validation Information:
Sample Size: 315
Cronbach’s Alpha: 0.96

Features

  • Benchmarks: Available (general population and 26 industries)
  • Interview Questions: Available
  • Group Comparisons: Available

Report Includes:

  • Summary
  • Introduction
  • Graphs
  • Detailed narrative interpretation
  • List of major and minor teamwork concerns
  • Advice
  • Impression management

Factors & Scales:

Overall Score plus 6 factors divided into 25 scales:

  • People Skills: Overall ability to deal effectively and appropriately with others.
  • Mental/Emotional Toughness: Ability to cope with the challenges encountered in this field.
  • Efficiency: Involves traits/skills that help a person complete work tasks competently.
  • Cognitive Skills: Assesses intelligence-related skills that can be an asset in telemarketing.
  • Resourcefulness: Refers to traits/skills that can make easing into a telemarketing position smoother.

Additional information

Administration Time

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Appropriate For

Comprehensiveness/Depth

Format

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Scoring Options

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