The Teller 7.0 replaces the Teller 6.0 and assesses person’s ability to handle money, prevent transactional errors, promote quality customer service, and generate sales or referrals appropriately. Before you invest the time and money to train a new employee, test your applicants for skills like:
- Handling Money
- Error recognition
- Customer Service
This test provides the answers you need to make informed decisions.
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Teller positions are integral to financial institutions as they conduct numerous banking transactions each day, as well as being the face of the bank to its customers. The Teller 7.0 contains scales that measure a person’s ability to handle money, prevent transactional errors, promote quality customer service, and generate sales or referrals appropriately.
Job Level: Entry-level
Job Family/Title: Banking
Time Recommended: 35 minutes
Number of Questions: 251 items maximum (74 items on average)
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Simulation, Multiple choice, Adaptive
Teller 7.0 Scales
This component measures the tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive.
This measures the tendency to quickly and accurately perform basic monetary computations to complete customer transactions. This component is characterized by the ability to quickly identify and sum the value of various US denominations of bills and coins.
This trait is a measure of a person’s responsibility for their own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.
This component measures the tendency to have potential for success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.
Teller Sales and Service
This measures the extent to which the candidate provides exceptional customer service while seeking out sales opportunities. This is characterized by explaining, promoting, and selling banking services, providing service on a number of routine transactions while cross-selling products, using information about the member to tailor recommendations and make referrals to appropriate internal representatives, and projecting a professional and positive image of the bank to the member.