The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.
Call Center Skills Test
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< 1.0 hour
Career Attitudes & Strategies Inventory (CASI)
The Career Attitudes & Strategies Inventory surveys beliefs, events, and forces affecting careers and identifies problems requiring further discussion and exploration.
Career Development Report For Managers
The Career Development Report For Managers helps identify leadership style, strengths, weaknesses, find a new line of work and “sell” yourself.
Carpenter Test
Use the Carpentry Test to assess applicants for advanced carpentry skills and abilities needed for framing, print reading, concrete work, finishing, etc.
Cascades Survival Situation
The Cascades Survival Situation helps teams to test their communications, interpersonal relations, and group problem-solving skills in a safe environment.
Change Management (U.S.)
Use the Change Management to test for knowledge of large-scale change in organizations and skills like analysis, management and planning.
Change Reaction
The Change Reaction identifies typical responses to organizational change and helps to better understand the three typical change reactions.
Childcare Aptitude Profile (Nanny Test)
The Childcare Aptitude Profile assesses whether a person has the necessary skills and traits to be a professional nanny, empathy, stress tolerance, respect for family privacy, etc.
Claims Operations Supervisor (Insurance)
Use the Claims Operations Supervisor test to screen applicants for entry-level management positions supervising hourly employees and organizational skills, attendance, conduct, schedule adherence etc. – We’re sorry, this test has been discontinued, updated, and replaced with the Supervisor 7.0
Claims/Customer Service Representative
The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution.