Use the Customer Service Aptitude Test to evaluate candidates’ abilities in the critical areas of customer care skills,including teamwork, reliability, helping disposition, drive to achieve, teamwork, punctuality and pride in the quality of work. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives.
By Hand or Online Report
Customer Service Skills Test
Use the Customer Service Skills Test to assess basic skills and customer service aptitude for all customer service roles in any organization.
Dealing With Conflict – Leader’s Guide
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.
Dealing With Conflict – Participant Coursebook
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.
Dealing With Conflict – Trainer’s Kit
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.
Dealing with Conflict – Video & Leaders Guide
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.
Dealing With Conflict – 360
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems. Collects feedback from 6 others on how they perceive your conflict management style.
Dealing With Conflict Instrument
Use the Dealing With Conflict instrument to identify conflict solving approaches and solve interpersonal and team friction problems.
Desert Survival Situation
The Desert Survival Situation helps teams to test their communications, interpersonal relations, and group problem-solving skills in a safe environment.
Diesel Mechanic Test
The Diesel Mechanic test is a journey-level test that measures the required knowledge and skills for vehicle mechanics. This test can be used for assessing job applicants or incumbents.