Office Management US

Measures the candidate’s ability to manage a business office.


The Office Management (U.S.) test measures the candidate’s ability to manage a business office. Designed for experienced professionals, this test covers the following topics: Interpersonal Communication, Administration, Organization, Clerical, Technology, Human Resources, Finance, Training and Development, and Facility Management.

Computer Adaptive Testing (CAT) technology dynamically adjusts the test to the level of the test taker resulting in shorter test times, increased accuracy and enhanced security.

Category: Clerical
Max # of Questions: 30
Max Time Allowed: 3 Minutes Per Question
Test Length: Approximate Completion Time: 17 Minutes
Dimensions: Office Management

Test Topics


• Business Writing
• Company Protocol
• Database Software
• Decision Making
• Facilities
• Negotiation
• Policy Development
• Problem Solving/Conflict Resolution
• Quality Control
• Word Processing Software


• Document Storage/Retrieval
• File Organization
• Mailing/Shipping/Delivery Procedures


• Budgeting
• Cash Handling
• Purchasing
• Spreadsheet Software

Human Resources

• Benefits/Wage and Compensation
• Personnel Appraisals
• Personnel Management
• Training and Development

Interpersonal Communication

• Email Etiquette/Software
• Listening Skills
• Motivating Staff
• Networking
• Oral Communication
• Relationship Building
• Telephone Etiquette


• Calendar Software
• Goal/priority Setting
• Inventory Management
• Schedule Coordination
• Time Management


• Computer Hardware
• Computer Software
• General Office Equipment
• Internet Use
• Telephony

Additional information

Appropriate For


Administration Time


Scoring Options