Office Procedures (US)

Measures a candidate’s knowledge of typical administrative and support activities performed in offices today.

Description

The Office Procedures (U.S.) test measures a candidate’s knowledge of typical administrative and support activities performed in offices today. Designed for all support and administrative professionals, this test covers the following topics: Computer, Correspondence, Customer Service, Filing, Organization, Proofreading, Scheduling, and Telephone Techniques.

Computer Adaptive Testing (CAT) technology dynamically adjusts the test to the level of the test taker resulting in shorter test times, increased accuracy and enhanced security.

Category: Admin-Clerical
Max # of Questions: 30
Max Time Allowed: 3 Minutes Per Question
Test Length: Approximate Completion Time: 18 Minutes
Dimensions: Office Procedures

Test Topics

Correspondence

• Envelopes / Addresses
• Faxing
• General
• Letters / Memos / Forms
• Mail
• Minutes
• Outlines
• Proofreading Techniques
• Reports / Footnotes
• Reports/Footnotes

Customer Service

• Conflict Resolution
• General
• Irate Customers
• Manners

Filing

• Alphabetic Filing
• Geographic Filing
• Numeric Filing
• Subject Filing
• Techniques / Rules
• Techniques/Rules

Organization

• Arithmetic / Subtraction
• Arithmetic/Subtraction
• Division/Multiplication
• Financial Responsibilities
• Messages / Follow Up
• Prioritization
• Time Management

Reading Comprehension

• Case Agreement
• Charts and Graphs
• E-mail
• Grammar Within a Sentence
• Proofreading Marks
• Proofreading Techniques

Scheduling

• Agendas
• Appointments
• Meeting / Conferences
• Meeting/Conferences
• Travel

Terminology

• General
• General Computer
• General Office
• Within a Sentence

Additional information

Appropriate For

Depth

Administration Time

Format

Scoring Options

Language

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