The Teller 6.0 (US) solution is for entry-level financial institution teller positions. The solution includes a realistic Money Handling Simulation and an animated Situational Judgment Simulation. Sample tasks for this job would include, but are not limited to: balancing currency, coin and checks, cashing checks and paying out money, entering customer transactions into computers, and selling additional services after a customer service interaction.
Job Level: Entry-level
Job Family/Title: Banking
Localizations Available: US, UK, ANZ English
Time Recommended: 31 minutes
Number of Questions: 270 items maximum (92 items on average)
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Simulation, Multiple choice, Forced Choice-Adaptive
This measures the tendency to quickly and accurately perform basic monetary computations to complete customer transactions. This component is characterized by the ability to quickly identify and sum the value of various US denominations of bills and coins.
This component measures the tendency to have potential for success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.
Teller Sales and Service
This measures the extent to which the candidate provides exceptional customer service while seeking out sales opportunities. This is characterized by explaining, promoting, and selling banking services, providing service on a number of routine transactions while cross-selling products, using information about the member to tailor recommendations and make referrals to appropriate internal representatives, and projecting a professional and positive image of the bank to the member.
This component measures the tendency of a person’s responsibility for his/her own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.
Sense of Duty
This component measures a person’s tendency to acknowledge and respect authority and to accept and comply with rules. This trait is demonstrated by: trustworthiness; protecting sensitive or confidential information; following required procedures; and honoring one’s commitment to the organization.
This component measures the tendency of a person’s effectiveness in directing and influencing others. This trait is characterized by: persuading and negotiating effectively with others; influencing others’ decision-making; and coordinating others’ efforts to accomplish work.