Quality Healthcare Employee Inventory

Identify courtesy/responsiveness/concern, customer service, adaptability, safety, more.

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Special Announcement

We regret to announce that as of February 2019 the publisher of this product has temporarily  discontinued only the paper-booklet version of this assessment.

IT IS STILL AVAILABLE IN SINGLE ONLINE COPIES.  Until further notice booklets are no longer available for purchase.

We apologize for the inconvenience that this creates for current booklet users.


Your organization competes on the quality of its care and also for the best-qualified applicants to deliver it. The QHEI has been designed specifically for you! It is appropriate for use with a wide range of positions and helps you identify applicants who can demonstrate courtesy, responsiveness and concern towards patients, clients, families, physicians and co-workers. As well, it identifies individuals with favourable attitudes towards training, customer service, adaptability, tenure and safety.

The QHEI assesses the following:

Interpersonal Cooperation – tendencies to be courteous, cooperative, friendly and attentive toward patients, co-workers and others encountered in the healthcare environment.

Service Attitude – sensitivity to the needs of patients and others, as well as, an awareness of employee behaviours impact on patient and customer satisfaction.

Service Aptitude – the extent to which the individual understands the basic concepts and strategies related to effectively responding to the difficult situations encountered providing service in a healthcare environment.

Healthcare Service Index – a composite score based on Interpersonal Cooperation, Service Attitude and Service Aptitude. Indicates the applicant’s overall capability for healthcare service.

Healthcare Values – the tendency to exhibit conscientious attitudes and behaviour that promote the quality of patient care and service.

Safety – the extent to which an individual takes responsibility for job safety and accident prevention.

Adaptability – the tendency to accept change and other challenges with a positive attitude and with a willingness to learn new ways to accomplish work activities and objectives.

Tenure – the extent to which an individual values organizational loyalty and commitment.

Training Readiness – the desire to learn on the job as well as overall trainability.

Validity/Accuracy – helps determine if the applicant understood the inventory and accurately completed it.

Validity/Candidness – helps identify applicants who completed the inventory with an extreme tendency to exaggerate positive qualities and minimize negative ones.

Employability Index – a composite score the provides a quick reference to the applicant’s general suitability for hire.


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