The Retail Sales Associate solution is for entry-level retail positions in which employees proactively sell products to customers and have their pay and/or performance based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and completing a transaction with a customer. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk.
Job Level: Front Entry-level
Job Family/Title: Retail
Average Testing Time (minutes): 29 minutes
Maximum Number of Questions: 153 items
Number of Sittings: One
Designed for Remote Testing: Yes
Question Format: Simulations, Multiple choice
Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.
Sales Focus: This measures the tendency to suggest or show alternative solutions based on customer needs. This trait is characterized by: directing conversation toward a commitment/order/sale, showing confidence even after a hard refusal/rejection, and striving to close a transaction every time.
Professional Potential: This measures a candidate’s tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.
Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.