True-to-Life™ Service
The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
About this Test
The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job.
Use it to assess things like:
- Compliance
- Courage
- Customer Focus
- Decision Making
- Dependability
This test provides the answers you need to make informed decisions and coach effectively.
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See the entire True-to-Life™ assessment family:
The True-to-Life™ Service assessment battery contains two components: (1) a situational judgment test (SJT) and (2) a personality questionnaire.
The Service SJT immerses candidates in the challenges they’ll encounter on the job. Across a range of Service scenarios and settings, this online situational judgment test (SJT) virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
Primary Use – Selection and Development
Assessment Type – Situational Judgment and Personality/Behavioral
Job Level – Individual Contributor, Customer Service, Administrative, Clerical
Job Type – All
Number of Items – 156
Estimated Time – 40 minutes (untimed)
Administration Format – Proctored or Unproctored
Assessment Scales Include:
- Adaptability
- Building Relationships
- Communication
- Compliance
- Courage
- Customer Focus
- Decision Making
- Dependability
- Influence
- Initiative
- Integrity
- Learning Orientation
- Personal Development
- Problem Solving
- Productivity
- Respect for Diversity
- Social Intelligence
- Stress Tolerance
- Teamwork
The True-to-Life™ Service presents a set of brief descriptions or enactments of situations, and respondents must evaluate a set of possible alternative responses. The situations presented are work-related and tailored to supervisory positions. True-to-Life™ Sales therefore provides insight into a candidate’s likely on-the-job behaviors by asking candidates to indicate how effective they believe different possible responses would be to each scenario. It also provides candidates with a window into the types of scenarios they might expect to encounter on the job, adding an element of a realistic job preview to your pre-hire process.
In addition to the situational judgment scenarios, candidates respond to questions from the ViewPoint Assessments (WorkView4+ServiceView+TenureView, or W4SVT) asking about work-related behaviors, preferences, and personal characteristics. The True-to-Life™ Service battery ensures that candidates possess the range of skills, abilities, and characteristics needed to succeed in a customer service role.
The scenarios and questions were developed through careful job analysis and evaluation of incidents critical to job success. Care was taken to ensure the scenarios and questions would appear realistic and job-related to applicants. The job relevancy of True-to-Life™ Service contrasts favorably with other assessments that contain numerous test items with little or no relevancy to the job.
The TTL assessment battery has a time limit of 60 minutes; however, respondents typically complete the battery in approximately 40 minutes.
Accurate, defensible, engaging, and easy to use, the True-to-Life™ Service assessments are modular and completely scalable. They can be administered to candidates alone or in combination with other relevant assessments, such as those designed to measure specific cognitive abilities or knowledge areas.
Whether you’re looking to assess 10 candidates or 10 thousand, True-to-Life™ Service is available immediately, and reporting is instantaneous. True-to-Life™ Service offers a Manager Report designed to provide candidate results and insights to recruiters, hiring managers, or interviewers, as well as a Participant Report designed to provide feedback directly to the candidate if desired, which can aid subsequent on-boarding or coaching efforts.
The Manager Report provides an Overall Participant Score indicating the candidate’s overall likelihood of success on the job, as well as scores on Key Competencies and job relevant Performance Outcomes (listed below), and suggested interview questions for each Key Competency.
The Participant Report provides narrative descriptions of the candidate’s results on each Key Competency, whether that competency represents a strength or development need for the candidate, and developmental feedback to candidates based on their competency results and designed to enhance competency related performance.
Key Competencies reported on the Manager and Participant reports include:
- Putting the Customer First
- Friendly & Approachable
- Professional Demeanor & Composure
- Work Ethic
- Trustworthiness
- Adapting to Customers
- Making Effective Decisions
- Driving for Quality
Making Effective DecisionsPerformance Outcomes reported on the Manager Report include:
- Responding Quickly to Customers
- Resolving Customer Issues
- Satisfying and Retaining Customers
- Employee Productivity
- Employee Engagement
- Employee Retention Likelihood
Additional information
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| Legal in Canada? |
The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
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