Telemarketing Test

The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.

Telemarketing Skills Test

Use the Telemarketing Skills Test for evaluating the potential of candidates who wish to work as telemarketers.

Telemarketing Agent Test

The Telemarketing Agent Test – Revised will assess whether an individual will become defensive in response to constructive criticism.

Call Center Skills Test

The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.

Comprehensive Personality Profile

The Comprehensive Personality Profile screens for roles such as customer service, telemarketing, and sales. Match personalities to position requirements.

Entry Level Customer Service

The Entry Level Customer Service assesses a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job.

Contact Center Simulations

The four different Contact Center Simulations provide an opportunity for candidates to interact with simulated customers in a contact center environment.  They include:

  1. Customer Service Phone Simulation
  2. Customer Service Phone Solution
  3. Sales & Service Phone Simulation
  4. Sales & Service Phone Solution

Gordon Personal Profile Inventory

The Gordon Personal Profile Inventory helps you identify the degree to which your candidates possess the personality-based competencies necessary for success in a job.

Business Retention Agent

Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis  for problem solving, phone etiquette and data entry skills. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

Contact Center Agent – Advanced – Short Form

Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution – Click Here

Collections Agent – Short Form

Use the Collections Agent to screen candidates for entry-level call center collections positions where calling customers on overdue accounts is needed in an inbound or outbound call center environment.  We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution – Click Here

Kenexa Call Center Tests

The Kenexa Call Center Tests are designed to test a candidate’s skills or personality.  These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.

Entry Level Sales Solution

The Entry Level Sales Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue.

eChat Support Agent

The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued.  See our Customer Service category for alternatives.

Versant – Spoken Language Test

The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.

Technical Support Representative Test

The Technical Support Representative Test identifies people who are solution-oriented, capable of asking questions to build an understanding of complex information, and who can explain things clearly.

Insurance Customer Service Test

Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.

PeopleClues® Tests

The PeopleClues® Tests measure personality traits, cognitive abilities and attitudes for a wide range of jobs and skill sets.

Contact Center Manager – Short Form

Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor. – We’re sorry.  This test has been discontinued and replaced with the Manager 7.0

Customer Care Simulation

Use the Customer Care Simulation to assess speed and accuracy at listening and entering information in call centre environments.

Contact Center Virtual Scenario

Use the Contact Center Virtual Scenario for screening entry-level call bilingual center employees for roles such as Customer Service Representative.

Customer Service 5.5

Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers

Claims/Customer Service Representative

The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution.

Telenurse Solution

Use the Telenurse Solution for positions in a healthcare environment that interact with patients over the telephone.

Contact Center Business Retention Agent – Short Form

The Contact Center Business Retention Agent is for screening job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.

Categorization Ability Aptitude Test

Use the Categorization Ability Aptitude Test to screen candidates for the ability to read quickly, compare sets of information accurately, and make simple decisions.

Bank Operations Supervisor

Use the Bank Operations Supervisor to screen candidates for entry-level banking leadership positions in banks and financial roles. – We’re sorry, this test has been discontinued.  Please see our Banking category for alternatives.

Customer Service Skills Test

Use the Customer Service Skills Test to assess basic skills and customer service aptitude for all customer service roles in any organization.

SkillCheck® Assessments

The SkillCheck® Assessments cover the broadest range of clerical, software, call center, financial, healthcare, industrial, legal, and technical candidate competencies.

Kenexa Skills Assessments – List

The Kenexa Skills Assessments are designed to test a candidate’s skills or personality.  These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.

Bank Collections Agent – Short Form

Use the Bank Collections Agent – Short Form to screen candidates for skills like tact, problem solving and account monitoring for entry-level collections in inbound or outbound call center environments in a financial setting.

CRM Concepts

Use the CRM Concepts to screen experienced processional candidates for knowledge of Customer Relationship Management (CRM) systems.

Credit and Collections Specialist Test

Use the Credit and Collections Specialist Test to screen for savvy, persistent, assertive collections specialists who make sure that payments get made.

Healthcare Service Ability Inventory

The Healthcare Service Ability Inventory Test assesses the ability to provide excellent service in the healthcare environment and traits that are critical to high-quality healthcare. – We’re sorry, this test has been discontinued.  See our Healthcare category for alternatives.

Entry Level Customer Service (Retail & Contact Centre)

The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.

Sales & Service Phone Simulation/Solution

The Sales & Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers.